Privacy Policy

1. Information we collect

• Account information: name, email address, phone number
• Business information (Prep Partners): business name, address, coverage, services, and listing details
• Shipment information (Sellers): product category, quantities, origin, intake method, and destination details entered into a request
• Communications: messages and correspondence sent through or related to the Service
• Log data: server-side records of account activity and actions taken on the Service, kept for security, troubleshooting, and abuse prevention
• Usage and device data: pages viewed, the page that referred you, approximate location derived from your IP address, browser and device type, and interaction events (for example, opening the prep cost calculator or sending a request). This is collected on our public pages through Google Analytics and Google Ads measurement - see section 5.

2. How we use information

• To operate matching between Sellers and Prep Partners
• To communicate with you about your account, requests, or listing
• To send optional email or SMS notifications you opt into
• To maintain and improve the Service, including troubleshooting and security

3. How we share information

When a Seller's request is matched or sent to a Prep Partner, relevant request details and contact information are shared with that Prep Partner so they can respond. We also use service providers who process information on our behalf so we can run the Service - including hosting, email and SMS delivery, error monitoring, and the Google and Meta measurement products described in section 5. We do not sell personal information for money. However, some U.S. state privacy laws - including California's - treat the use of advertising technology like the Meta Pixel and Google Ads tags as a "sale" or as "sharing for cross-context behavioural advertising," because information about your visit is disclosed to those companies and can be used to show you ads elsewhere. You can turn this off for your browser at any time using the control in section 5, or the "Do Not Sell or Share My Personal Information" link in the footer. That control covers both the Google tag and the Meta Pixel, and it takes effect immediately.

4. Cookies & local storage

The Service uses a single, strictly-necessary cookie to keep you signed in, and our infrastructure providers may set essential security cookies (for example, to protect against automated abuse). When you arrive from a marketing or outreach link, we also store first-party campaign attribution - such as UTM parameters and the referring website - in your browser's local storage, and associate it with a Prep Partner account if you create one, so we can understand which outreach a signup came from. Our public pages additionally load Google and Meta measurement tags, which set their own cookies - see section 5.

5. Analytics and advertising measurement

Our public pages load the Google tag, which sends data to Google Analytics and to Google Ads. We use this to measure traffic, understand how people move through the site (for example, calculator to request form to sending a request), attribute visits and signups to the campaigns and channels that produced them, and measure the performance of our advertising. If we enable remarketing in future, the same tags are what would let us show ads to people who have visited the site.

What these tags collect: the page address and title, the referring page, the date and time, the browser and device type, an approximate location derived from your IP address, a randomly generated identifier stored in cookies set by Google (for example _ga and _gcl_au), and the interaction events described in section 1, along with non-identifying details of what you selected (for example a product category, a volume band, or the number of prep services chosen). We do not send your name, email address, phone number, postal address, request title, special instructions, or any Prep Partner's name to these tags. The signed-in admin console is excluded from measurement entirely.

Google acts as our service provider for analytics and, for advertising measurement, may also use the data for its own purposes as described in its policies. See "How Google uses information from sites or apps that use our services" at policies.google.com/technologies/partner-sites and Google's privacy policy at policies.google.com/privacy. Analytics data is retained by Google under the retention period configured on our Google Analytics property; measurement cookies expire on their own schedules, typically within two years.

Your controls: you can block or delete these cookies in your browser, use Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout, manage ad personalisation at myadcenter.google.com, manage Meta ad preferences at accountscenter.facebook.com/ad_preferences, and use the Ad choices control below to stop both the Google and Meta tags in this browser. Because a single Google tag feeds both our advertising measurement and our site analytics, and we have not yet implemented the consent signals that would let us keep one without the other, that control switches off all measurement of your visit rather than only the advertising part. The Service does not currently display a cookie-consent banner, and we do not ask for consent before these tags load. We are implementing consent controls; until they are in place, the Ad choices control below is how you turn this measurement off here, and the browser, Google and Meta controls above are how you manage it more broadly.

Our public pages also load the Meta Pixel (dataset "PrepMarketplace Website"). We use it to measure the performance of advertising we run on Facebook and Instagram, to understand the same funnel described above, and - if we enable it in future - to build audiences so we can show ads to people who have visited the site. We have deliberately NOT enabled Meta's Automatic Advanced Matching, the feature that would read contact details from forms on the page and send them to Meta.

What the Meta Pixel collects: the page address, the referring page, the date and time, your browser and device type, an approximate location derived from your IP address, an identifier stored in cookies set by Meta, and the specific interactions we choose to send - opening the prep cost calculator, starting a request form, and successfully sending a request to a prep partner. The events we send carry only category and count information and an internal request reference. We do not intentionally send your name, email address, phone number, postal address, request title, special instructions, or the names of prep partners through these events.

Meta acts as an independent controller of the data it receives and may use it for its own purposes as described in its policies. See Meta's Privacy Policy at facebook.com/privacy/policy, its Cookies Policy at facebook.com/policies/cookies, and your ad controls at accountscenter.facebook.com/ad_preferences.

Neither the Google nor the Meta tags load on our admin console, and neither loads anywhere other than our production website - not on local development or preview builds.

Where these tags apply. Our hosting provider tells us which country a request came from before the page is built, and that decides what loads: in the United States the tags load when the page does; in Canada we show you a notice first and the tags start only once it is on screen; in the EEA, the UK and Switzerland nothing loads at all unless you agree when we ask. If we cannot determine the country, we treat the visit as one that needs your agreement rather than assuming otherwise. This is a property of where you are, not of where we advertise - limiting our campaigns to particular countries would not limit where measurement happens, and we do not present it as if it did.

If your browser or an extension sends a Global Privacy Control signal, we treat that as an opt-out on its own. Neither tag is placed on the page at all, we do not ask you to choose again, and the control below is shown as already set and cannot be switched off. Pages carrying these decisions are marked so they are never stored and reused for a visitor in a different country.

Ad choices

Use this control to stop the Google and Meta tags in this browser, wherever you are and whatever you answered before. It is the same choice as the "Do Not Sell or Share My Personal Information" link in our footer, and it applies from the moment you set it. Where the tags had already started - in the United States, or after you agreed - it cannot undo what was collected before that moment.

6. Data retention

We retain account and request information for as long as your account is active or as needed to provide the Service, and as required to comply with legal obligations.

7. Your choices

You can request access to, correction of, or deletion of your personal information by contacting support@prepmarketplace.com. You can opt out of SMS notifications at any time by replying STOP, and out of optional email notifications from your account settings. See section 5 for how to opt out of analytics and advertising measurement.

8. Children's privacy

The Service is intended for business use by adults and is not directed to children under 18.

9. Security

We use reasonable administrative and technical safeguards to protect information, but no method of transmission or storage is completely secure.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date on this page.

11. Contact

Questions about this Privacy Policy can be sent to support@prepmarketplace.com.